The onset of Large Language Models (LLMs) is reshaping the way users interact with virtual assistants. These advanced models promise more natural and personalized conversational experiences, opening new doors for the support landscape.
Generative AI will be the fulcrum that businesses rely on to enhance, empower, and engage employees and customers.
However, consistent challenges like lack of limited context, biased responses, and hallucinations stand in the way of seamless user support.
This is where SUVA (SearchUnify Virtual Assistant) reigns supreme. It harnesses the innovative SearchUnifyFRAGTM framework to deliver relevant, contextual, intent-driven, and factually correct information at scale.
increase in self-service resolution rate
improvement in customer effort score (CES)
reduction in support costs
Are you interested in learning more about SUVA and its cutting-edge capabilities fueled by LLMs?
Know the latest trends and best practices in the Conversational AI landscape