Meet Our Expert Attending the Event


Lynette Ledoux

KCS Certified Practitioner & Customer Success & Search Specialist, SearchUnify

Self-service and support excellence are Lynette’s career passions. Foundational to both are solid content management and product development, as well as an inexhaustible commitment to customer advocacy and success. A results-driven professional, she values listening, learning, analyzing, collaborating, writing, and continuously improving processes, programs, and technology products. She asks questions to understand business challenges and needs, and then plans and delivers projects to meet them. Lynette is certified in KCS v6 Fundamentals, Practices, and Intelligent Swarming.

Our Partnership with Consortium For Service Innovation


Shift from Knowledge Creation to Curation with Large Language Models (LLMs) and Actionable Insights

Watch Now

VOC-driven Service and Product Experiences: A Geotab Case Study

Watch Now

Reducing Customer Time To Value Across Your KCS Journey

Watch Now

Member Summit 2023: Attendee Perspective


What did I find most valuable about my experience at the Summit? The energy, camaraderie, free-flowing ideas, and commitment to the philosophy and methodology that you have authored, invested in, and continued to evolve.

- Lynette Ledoux, SearchUnify

Ready to Ride the Knowledge Management and GenAI Wave?