KCS Certified Practitioner & Customer Success & Search Specialist, SearchUnify
Self-service and support excellence are Lynette’s career passions. Foundational to both are solid content management and product development, as well as an inexhaustible commitment to customer advocacy and success. A results-driven professional, she values listening, learning, analyzing, collaborating, writing, and continuously improving processes, programs, and technology products. She asks questions to understand business challenges and needs, and then plans and delivers projects to meet them. Lynette is certified in KCS v6 Fundamentals, Practices, and Intelligent Swarming.