Zuora Redefines Discovery and Elevates Engagement on its Online Community with SearchUnify
Zuora’s community is a treasure trove of information, but users couldn’t find what they came looking for. With SearchUnify opening up the gates of intelligent access to help and developer docs, and community content, Zuora was able to take a leap towards making its community a seamless self-service portal. Community managers can now glean rich insights from users’ search patterns and create a content roadmap that best serves the needs of their customers.
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Go live within minutes not months – faster than all comparable solutions – leveraging inbuilt connectors, quick UI setup and user-friendly console.
Simplified Support Process
Revolutionize accessing relevant information from multiple sources and sharing it with customers while never leaving the CRM service console.
Cutting Edge AI Technology
Deliver personalized, relevant search results by leveraging comprehensive optimization techniques and improve search experience by using user-centric analytics.
What Zuora Said
As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.
Lana Lee, Senior Community Manager & Strategist
SearchUnify, a Grazitti Interactive product, is an enterprise search solution that uses
artificial intelligence and machine learning to drive relevance and enhance personalization on your enterprise platforms.
The AI-powered search solution unifies disparate content sources and provide rich insights to
all sakeholders while perserving access controls and other entitlements.