1 in 3 customers will leave a brand after just one bad service experience. Not investing into world class contact center experiences can be fatal. Moreover, switching to a remote workforce has presented some serious issues, but has also catalysed a new way of thinking about how your agents can work effectively. You must refine the contact center to stay a cut above your competition and drive customer loyalty.

In this webinar, our panel of experts discuss, share and present their expertise insights & real-world case studies on how contact center experiences have been redefined for the customer of today. Discover how to augment both agent & customer experiences with the use of innovative technology & tools, training and process streamlining.

Key Takeaways from the webinar:

  • How to onboard, train & engage your agents for better productivity and elevated customer experience
  • Augmenting your agents with the latest innovative technologies & tools that will help them maximize the value of their knowledge base and break knowledge silos with methodologies like KCS
  • How the use of automation, chatbots, AI & contextual knowledge bases can vastly improve agent & customer experience at scale