AI has long been hailed as a game-changer that will redefine how global businesses operate. And with the advent of generative AI, it seems like that dream is finally seeing fruition. ChatGPT, in particular, has generated (no pun intended) a lot of waves. We’ve all heard headlines about how it cleared medical licensing entrance, law and business exams, coding interviews, and whatnot. This has compelled several support leaders to evaluate generative AI as a part of their infrastructure. But does it have enough grunt to power an entire service organization? Could ChatGPT be the fabled bot that we’ve been looking for all along?

These advances have kept everyone, including us, on the edge of their seats. So, we decided to bring together our very own Taranjeet Singh, Principal Data Scientist, SearchUnify, in conversation with Garima Aneja, Product Marketing Lead, SearchUnify.

Together, they’ll talk about:

  • What ChatGPT brings to the table
  • Its implications on customer service