Cognitive Search for Smarter Self-Service & Support

Customer expectations are higher than ever and they value experience above everything else, especially when it comes to customer support. They expect brands to be proactive and provide a clear, personalized, & relevant answer even before they ask a question. Fortunately, AI can lend a helping hand.

A cognitive search engine incorporates AI’s building blocks like machine learning and natural language processing (NLP) that help you ingrain relevance in every interaction.

Watch this webinar as Mike Gualtieri, VP & Principal Analyst at Forrester, and Alok Ramsisaria, CEO, SearchUnify talk about:

• Evolution of customer service in tandem with growing expectations
• Reimagining the service experience with AI and ML
• How cognitive search helps businesses harness the power of AI for better self-service and support