Cognitive Search for Smarter Self-Service & Support

Customer expectations are higher than ever and they value experience above everything else, especially when it comes to customer support. They expect brands to be proactive and provide a clear, personalized, & relevant answer even before they ask a question. Fortunately, AI can lend a helping hand.

A cognitive search engine incorporates AI’s building blocks like machine learning and natural language processing (NLP) that help you ingrain relevance in every interaction.

Watch this webinar as Mike Gualtieri, VP & Principal Analyst at Forrester, and Alok Ramsisaria, CEO, SearchUnify talk about:

Evolution of customer service in tandem with growing expectations
Reimagining the service experience with AI and ML
How cognitive search helps businesses harness the power of AI for better self-service and support

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Presenters

Mike Gualtieri

VP & Principal Analyst,
Forrester
Guest Speaker

Mike is a leading expert on the intersection of business strategy, artificial intelligence, and innovation. His research focuses on software technologies, platforms, and practices that enable technology professionals to deliver digital transformations. His key technology coverage areas are AI, machine learning, deep learning, advanced analytics, and emerging technologies that make software faster and smarter.

Alok Ramsisaria

CEO, SearchUnify
Host

Alok is the chief participant at Grazitti Interactive, SearchUnify’s parent company. He provides mentoring, marketing, and momentum to team Grazitti. He has led the company to achieve marketing, sales and support outcomes that drive customer success, while growing the team exponentially year on year. He has over 25 years of consulting experience with customer-centric, technology driven organizations.