According to Harvard Business Review, 81% of customers prefer self-solving their issues before reaching out to a support representative. Organizations need to continuously enhance self-service capabilities.

This eBook provides an objective view of how an AI-driven enterprise search solution helps improve self-service and master case deflection.

Key Takeaways


Improve Self-Service

The 3 essential components of effective self-service


Role of Cognitive Search

How AI-powered search can drive self-service success


Success Story

How an enterprise improved case deflection by 25%