Over the past few years, natural language processing (NLP) has quickly gained a lot of momentum. Despite the countless firms claiming to have aced contextual understanding with chatbots, only a handful seem to be delivering real business value. It is imperative for business leaders to understand what NLP brings to the table and explore its business applications - especially for the customer service vertical. Then, successfully integrate in their business ecosystems and reap its benefits.
Gain a firm understanding of what NLP is
Demystify how NLP impacts customer service
Business applications of NLP to ponder upon