Imagine chatbot dialogues that feel as natural as chatting with a support agent, yet equipped to handle complex issues.
Is it even possible or far-fetched from reality?
According to Gartner, chatbots are expected to become the primary customer service channel within the coming five years.
Given that, investing in virtual assistants will help you lead the charge in the customer support landscape. But before that, it becomes necessary for you to understand the evolution of these assistants up until now.
Earlier traditional chatbots with their robotic responses often left customers feeling frustrated. Similarly, challenges like hallucinations, irrelevant and out-of-context responses add to customers’ building frustration.
In this aspect, GenAI-powered virtual assistants have emerged as a one-stop solution to all your customer support challenges taking your customer support to the next level.
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