Drive self-service success by providing the most relevant information to your lightning community users, effortlesslyView Infographic
Empower your support engineers to resolve customer queries faster without having to leave the service consoleView Infographic
Improve employee productivity by making the intranet a go-to place for discovering new information and getting tasks done
Enhance case deflection and augment agent efficiency by providing pertinent results to your customers, partners and employees
Get insights from users for feature enhancements and areas of improvement for products.
Get your unstructured information categorized, structured, and accessible regardless of the source it’s residing in.
Drive content engagement by manually boosting results for the most relevant content pieces to increase their ranking in the search results.
Subscribe and view reports for search queries across different regions, top conversions, queries driving minimal search results, content usage, and performance.
Empower your support engineers with the most relevant responses while keeping the human factor in customer interactions - increasing efficiency and satisfaction.
Securely integrate sites, Communities (Salesforce ®, Lithium, Jive, SharePoint), CMS (Drupal, WordPress), Content Solutions (MadCap, MindTouch), and Support (Service Cloud, Zendesk).