AI for Every Step of the Customer Life Cycle

From case deflection to case resolution leverage the power of AI to delight your customers at every step of their journey.


AI for Onboarding

Empower beginners to find answers to L1 queries on their own with intelligent navigation and omni-channel chatbots that provide a seamless transition.


AI for Nurturing

Leverage AI to understand query context, deliver relevant results, personalized recommendations and identify content gaps with smart analytics.


AI for Retention

Empower agents with insights into a customer’s journey, easy access to information and ML-driven auto population for faster and personalized responses.

How Idaptive Rewrote
Its Customer Success
Story with AI-Powered

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speaker 1

Raman Kumar

Sr. Vice President,Customer Success, Idaptive

Raman has over 15+ years of experience in customer-facing functions. A highly talented senior executive, he has a passion for building the best in class customer facing teams and techniques responsible for groundbreaking customer success.
speaker 2

Andrew Knobloch

Director, Customer Success, SearchUnify

With over 15 years of experience in traditional and digital, Andy leads customer success efforts at Grazitti Interactive, the company that powers SearchUnify. He looks after client management, delivery team execution, and ensures successful customer engagements with Grazitti’s solutions.
SearchUnify’s AI-powered search technology offers everything you need to enable successful self-service and more. It provides highly relevant and personalized search results for customer support channels, and its chatbot, Sarah.