From case deflection to case resolution leverage the power of AI to delight your customers at every step of their journey.
Empower beginners to find answers to L1 queries on their own with intelligent navigation and omni-channel chatbots that provide a seamless transition.
Leverage AI to understand query context, deliver relevant results, personalized recommendations and identify content gaps with smart analytics.
Empower agents with insights into a customer’s journey, easy access to information and ML-driven auto population for faster and personalized responses.
Sr. Vice President,Customer Success, Idaptive
Director, Customer Success, SearchUnify