SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service and support strategy. All the applications – Intelligent Chatbot, Agent Helper, Community Helper, KCS Enabler, and Escalation Predictor – empower you to deliver breakthrough support and self-service experience using artificial intelligence and machine learning.
The cognitive platform and apps can scale and adapt to changing business priorities, provide faster time to value, and turn support goals into measurable, performance-driven results. Download this datasheet to know more.
Apps built on top of a cognitive platform augment agent productivity & lower customer effort
The holistic suite of apps help everyone from customers and agents to support, community, and knowledge managers
The cognitive platform is flexible and you can customize, scale, and optimize the apps according to your business needs