For Rubrik, one of the fastest growing SaaS companies ever, it was a challenge to efficiently scale their support at such a rapid pace.
On top of that, the swiftly growing employee base called for streamlined and time-efficient knowledge transfer sessions with easy access to internal information for all employees.
With SearchUnify, Rubrik was able to leverage key usage insights that helped them create a seamless self-service experience for their customers.
Support executives, employees and users can now retrieve information from multiple sources without having to navigate heaps of content repositories.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.
SVP - Global Customer Support & Success