While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations involved, and the barriers to training a bot are also high, especially if you require another team to keep it running. What businesses want is a simple and effective solution that allows them to reimagine customer experience based on everyday digital interactions they have with their user base.

Key Takeaways:

  • Drive self-service
  • Improve agent efficiency
  • Gain better insight into customer issues