While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations involved, and the barriers to training a bot are also high, especially if you require another team to keep it running.
What businesses want is a simple and effective solution that allows them to reimagine customer experience based on everyday digital interactions they have with their user base. In this ebook, we tell you how you can harness the power of a chatbot built on search insights to make it an indomitable part of your support strategy.
Role of chatbots in nailing support goals across touchpoints
How chatbots are a great addition to support personalization strategy
Role of chatbots in gaining better insight into customer issues