In this session, we will explore the framework of the Consortium for Service Innovation's Intelligent Swarming practice and apply it to community building and management. We will discuss how Intelligent Swarming's principles of Connect, Collaborate, and Recognize can help scale community work by empowering members to solve challenging issues and recognizing their contributions.

Attendees will learn best practices for connecting people to content and to each other, promoting collaboration, and utilizing badging and recognition systems at scale.