SearchUnify is a cognitive search platform by Grazitti Interactive. Its AI powers highly relevant and personalized search results for customer support, self-service and its chatbot. Its cognitive search indexes disparate content repositories and provides advanced insights into user search behavior, content usability, and content gaps - all while self-learning to personalize and keep responses within context.
AI for Every Step of the Customer Life Cycle
Enhance case deflection and augment agent efficiency by providing pertinent results to your customers across every step of their journey.
AI for Onboarding
Help Beginners Find Answers to L1 Queries with Intelligent navigation and omni channel bots that provide seamless transitions.
AI for Nurturing
Leverage AI to understand query context, deliver relevant results, personalized recommendations and identify content gaps with smart analytics.
AI for Retention
Empower agents with insights into a customer’s journey, easy access to information and ML-driven auto population for faster and personalized responses.
Presenters
Alok Ramsisaria
CEO, Grazitti Interactive
Alok is the chief participant at Grazitti Interactive, SearchUnify’s
parent company. He provides mentoring, marketing, and
momentum to team Grazitti. He has led the company to achieve
marketing, sales and support outcomes that drive customer success, while growing the team exponentially year on year.
He has over 25 years of marketing, technology, and consulting
experience.
GABRIEL LOWE
Knowledge Manager, Rubrik, Inc.
Gabriel is a storage industry veteran with a history in technical support, product improvement, and customer advocacy. He specializes in storage, virtualization, cloud, and related services and products.
VIVEK SOMAN
Customer Success Manager, SearchUnify
With a decade of experience in the computer software industry and in customer-facing roles, Vivek is a customer-focused and analytics-driven support professional. Customer relationships and strong analytics are his strong suits.
Connect with our experts at Booth #23 to experience the power of cognitive search.