It’s no secret that cutting-edge products and services need to be complemented by customer-centric support. That’s why organizations spend a lot of time and resources on a robust knowledge management framework to fuel their support efforts.

Yet, a recent TSIA survey revealed that only 8% of companies have made it to the strategic phase of the KM maturity model and the number hasn’t increased in the past 4-5 years.

Join us as we discuss the success story of Automation Anywhere, a leading RPA service provider, who were able to successfully devise a robust KCS framework and leverage the power of intelligent insights to achieve 100% support engineer participation in KB contribution, 30% reduction in time to resolve cases and 60% explicit case deflection.