Accelerate Your Digital Transformation with Cognitive Search

October 21-23, 2019
ARIA Resort & Casino, Las Vegas
Booth No. 20

AI for Smarter Support & Self-Service

From case deflection to automating knowledge creation, harness the power of AI to accelerate your digital transformation.

Win at Case Deflection

Maximize cost-efficiency of your support function with seamless delivery of case-resolving information.

Personalize at Scale

Harness the power of AI to deliver personalized results based on user interest, search trends and roles.

Transform CX with Chatbots

Reimagine CX with an intelligent chatbot that leverages AI to deliver contextual responses.

Optimize Resource Utilisation

Enable support reps to easily resolve L1 queries with relevant content, freeing up Tier 2 agents for handling complex cases.

Automate Knowledge Creation

Implement KCS with ML-driven auto-population that helps agents create a knowledge article as they’re responding to a case.

Enhance CS with Agent Helper

Empower agents with a one-stop view of the customer journey, SMEs and similar case-resolving articles to help lower turnaround time.

Winning with Cognitive
Search: The Kronos Digital
Transformation Journey

Oct 22, Tuesday

10:00 AM

Leo Daley

Director, Community ,Kronos

Leo’s tech services experience includes roles with NEC and Kronos. With NEC, Leo focused on services management and administration for the Automated Fingerprint Identification Systems (AFIS) division. Since 2000 with Kronos, he’s been responsible for services business development, content, and services marketing. In 2010, Leo established the “Working Smarter Café” blog to create engaging content for the Kronos brand and authored nearly 1,000 posts through 2016.

Vishal Sharma

CTO, SearchUnify

Vishal is the CTO of SearchUnify. He has more than a decade of experience in developing & deploying enterprise search solutions, optimizing CRM systems, and developing online communities. Having worked with stakeholders ranging from CTOs to VPs of customer success to community managers, he brings a unique perspective on the impact of cognitive search across all verticals of business.

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SearchUnify’s AI-powered search technology offers everything you need to enable successful self-service and more. It provides highly relevant and personalized search results for customer support channels, and its chatbot, Sarah.