Meet Our Experts

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SHIVRAJ ASTHANA

President, Grazitti Interactive

Shivraj has spent the last 10 years leading innovation in the digital domain, helping and advising global businesses and venture-backed startups, in crafting digital strategies backed by analytics to maximize their performance and create customer success. He was co-founder and served in a senior executive capacity in several early-stage startups in the Silicon Valley ranging from content syndication, digital technologies, and online marketing.

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SUBRATA SAHA

Sr. Account Executive, Grazitti Interactive

Subrata Saha stands at the forefront of driving digital transformation in today's data-centric world as the Analytics Sales Leader at Grazitti Interactive. His distinguished career is marked by significant tenures at leading tech giants like Oracle and Salesforce, where he honed his expertise in leveraging data for strategic decision-making.

Subrata is dedicated to enabling healthcare organizations to embrace the power of analytics. His deep understanding of the industry's challenges and opportunities allows him to guide healthcare clients toward making data-driven decisions that not only enhance patient care but also streamline operational efficiency.

IDC's Spotlight on SearchUnify

SearchUnify Named a Leader in 2023 IDC MarketScape for Worldwide General-Purpose Knowledge Discovery Software

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SearchUnify featured in IDC Market Glance: Knowledge Management, 4Q23 in the ‘Knowledge Discovery Software’ category

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Transforming Visions into Victories Our Customer Success Stories

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How SearchUnify Enabled Increased Case Deflection in TechnologyOne Customer Community

With more than 60% of cases being deflected inside the customer community, TechnologyOne has given its agents the greatest support possible. SearchUnify has been there to make sure that configurations and upgrades go smoothly at every stage. The complete video demonstrates all the things you can do using SearchUnify.

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How SearchUnify Enabled Delphix to Address the Content Findability Gaps

It is difficult to determine whether the problem lies in the content, search function, or possibly both. In an enlightening panel discussion, experts in customer education, community building, and customer success delve into key challenges and best practices for enhancing content findability and self-service success.

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Building Revenue-generating and Customer-engaging Communities: The Flexera Way

In today’s business landscape, communities go beyond traditional marketing tactics, fostering genuine connections with customers and harnessing their collective power. In this session with Flexera and Clocktower Advisors, we discuss the importance of building intelligent communities and the principles of intelligent swarming required to scale your community at work.

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About SearchUnify

SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowbler (Knowledge Enabler), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.

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Want to Know More About How SearchUnify Elevates Self-Service and Support Outcomes ?