Customer experience is key to converting prospects into customers and customers into advocates. And it matters at each stage of their journey - right from discovering your product to advocating it.
The customer journey is segmented into several stages. This ebook, however, focuses on three post-sales stages that customer success leaders are focused on - Onboarding, Nurturing and Retention. It talks about how they can leverage AI to deliver stellar customer experiences at each of these stages to build long-lasting customer relationships.
Role of AI in ensuring smooth customer onboarding
Role of AI in building effective customer relationships
Role of AI in retaining customers and improving customer loyalty