How SearchUnify Helped Idaptive Transform Customer Service with AI-Powered Discovery & Insights
For Idaptive, one of the fastest growing IDaaS companies, the objective was pretty clear - deliver outstanding support to their customers while driving innovation and outpacing rapid growth. With SearchUnify, Idaptive was able to empower their support engineers with unified discovery, helping them find case-resolving content faster. Not only that, their customers and employees can now access relevant information without having to navigate through heaps of content repositories.
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Why SearchUnify ?
Easy Deployment & Effortless Management
Go live within minutes not months – faster than all comparable solutions – leveraging inbuilt connectors, quick UI setup and user-friendly console.
Simplified Support Process
Revolutionize accessing relevant information from multiple sources and sharing it with customers while never leaving the CRM service console.
Cutting Edge AI Technology
Deliver personalized, relevant search results by leveraging comprehensive optimization techniques and improve search experience by using user-centric analytics.
What Idaptive Said
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside Salesforce console. Similarly, customers could also access more relevant content within the Help Center. We got more than we asked for and for that a big shout out to the folks at SearchUnify.
Raman Kumar, SVP, Customer Success,
SearchUnify, a Grazitti Interactive product, is an enterprise search solution that uses
artificial intelligence and machine learning to drive relevance and enhance personalization on your enterprise platforms.
The AI-powered search solution unifies disparate content sources and provide rich insights to
all sakeholders while perserving access controls and other entitlements.