How Idaptive Rewrote Its Customer Success Story with AI-Powered Experiences

Watch this exclusive session by Raman Kumar, SVP of Customer Success at Idaptive as he talks about their journey towards support success and leveraging cognitive search, insights and AI-powered applications to transform customer experience

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AI for Every Step of the Customer Life Cycle

Enhance case deflection and augment agent efficiency by providing pertinent results to your customers across every step of their journey.

AI for Onboarding

Help Beginners Find Answers to L1 Queries with Intelligent navigation and omni channel bots that provide seamless transitions.

AI for Nurturing

Leverage AI to understand query context, deliver relevant results, personalized recommendations and identify content gaps with smart analytics.

AI for Retention

Empower agents with insights into a customer’s journey, easy access to information and ML-driven auto population for faster and personalized responses.

FeaturedSpeakers

Alok Ramsisaria

CEO, Grazitti Interactive

Alok is the chief participant at Grazitti Interactive, SearchUnify’s parent company. He provides mentoring, marketing, and momentum to team Grazitti. He has led the company to achieve marketing, sales and support outcomes that drive customer success, while growing the team exponentially year on year. He has over 25 years of marketing, technology, and consulting experience.

Raman Kumar

Sr. Vice President,Customer Success, Idaptive

Raman has over 15+ years of experience in customer-facing functions. A highly talented senior executive, he has a passion for building the best in class customer facing teams and techniques responsible for groundbreaking customer success.

Andrew Knobloch

Director, Customer Success, SearchUnify

With over 15 years of experience in traditional and digital, Andy leads customer success efforts at Grazitti Interactive, the company that powers SearchUnify. He looks after client management, delivery team execution, and ensures successful customer engagements with Grazitti’s solutions.

Connect with our experts at Booth #23 to experience the power of cognitive search.

SearchUnify is a cognitive search platform by Grazitti Interactive. Its AI powers highly relevant and personalized search results for customer support, self-service and its chatbot. Its cognitive search indexes disparate content repositories and provides advanced insights into user search behavior, content usability, and content gaps - all while self-learning to personalize and keep responses within context.