Watch this session and learn from industry leaders as they talk about scaling support services for world-class results and how cognitive search on your community or support portal can boost customer retention, agent productivity and user experience. Hear Alok Ramsisaria from Grazitti Interactive talk to Patricia Lughezzani from Marketo and Giri Iyer from Rubrik as they share valuable insights on their journey towards self-service success.


  • The evolution of self-service
  • Marketo’s journey towards service cloud maturity
  • How Rubrik achieved a CSAT score of over 98% by leveraging cognitive search

Key Takeaways


Trends & Research from TSIA

Hear what TSIA has to say about chatbot adoption and planned spending by its members


Why Chatbots Fail to Deliver?

The missing pieces in most chatbots implementations


Cognitive Search: The Underlying Technology

6 Key Components of Cognitive Search that Make Chatbots Smarter