Watch this session and learn from industry leaders as they talk about scaling support services for world-class results and how cognitive search on your community or support portal can boost customer retention, agent productivity and user experience. Hear Alok Ramsisaria from Grazitti Interactive talk to Patricia Lughezzani from Marketo and Giri Iyer from Rubrik as they share valuable insights on their journey towards self-service success.
Highlights:
Hear what TSIA has to say about chatbot adoption and planned spending by its members
The missing pieces in most chatbots implementations
6 Key Components of Cognitive Search that Make Chatbots Smarter
