Imagine the possibilities if Salesforce could be connected to your entire KB. The impact on knowledge discovery and engagement would be truly mind-boggling, wouldn’t it? Well, you can do that — and much more — with the help of an insights engine. Cognitive search can help lower agent turnaround time & drive engagement on your customer community by scanning multiple channels at once. Not just that, by leveraging behavioral and historical data, it can enable your enterprise to deliver personalized and relevant answers to customers and support aficionados.
Want to know how? Fret not, this datasheet explains how you can augment agents, power personalization and boost knowledge sharing with AI-powered search & recommendations inside Salesforce.
How cognitive search can drive self-service success for your community users
How cognitive search can augment agent productivity & elevate CSAT
Role of cognitive search in boosting knowledge sharing & employee engagement