Elevate Community Engagement with the Principles of Intelligent Swarming

Building a vibrant online community is essential in driving business success. One of the best ways to accomplish this is to understand customer needs and provide them with a space where they can connect, share ideas, and solve queries through self-support.

But how can you connect community members to the right content so you can focus on community building and management?

This is where applying the principles of Intelligent Swarming^SM to the community emerges as a game changer. Though Intelligent Swarming is a problem-solving methodology adopted by contact centers, the principles can be easily transferred to community building to facilitate connecting people to content for known issues and people to people for new issues. This transformative approach can empower community leaders to solve challenging issues and unlock next-level community experiences.

Want to learn more? Download this whitepaper today!