At the core of every thriving organization lies the pulse of knowledge management - a catalyst for innovation and the key to sustained success. After all, it enables stakeholders, particularly support agents, knowledge workers, and customers to have easy access to the information they need. Despite its pivotal role, most companies are still early in their journey to achieve mature knowledge management programs.

A total of 76% of companies are in the early two phases of KM maturity and are only just beginning their journey or are now understanding the potential of additional KM investments.

(Source: TSIA)

However, with Generative AI becoming mainstream, there is a newfound hope for companies eager to elevate their knowledge management game. Leveraging it, they can automate the process of knowledge creation, management, and optimization. Additionally, it can help increase the accuracy and quality of the knowledge base, thereby taking the self-service experiences to the next level.

A total of 72% of companies already experimenting with Gen-AI are using it to improve knowledge content for support employees, and 50% are already experimenting with the technology for customer self-service.

(Source: TSIA)

Interested in diving into details? Download the Report Now!

Sneak Peek of What the Report Entails

The Potential Impact of Gen-AI on Knowledge Management
The Growing Interest of the Support Industry in Leveraging GenAI
GenAI and Root Cause Analysis: Enormous Potential to Boost Productivity
How to Redefine KM Lifecycle with LLMs

What if say we have a cutting-edge solution to streamline your knowledge management practices without a hitch?

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