Optimizing operational efficiency poses a critical challenge for service organizations. A pivotal metric that influences their success is the cost per ticket. Yet, it often gets overlooked.
In this eBook, we make it easy to understand ticket costs and how to boost customer service. Find out what affects this number and how technology can help. With this, you can save money while keeping things running well. Let's explore how numbers and tech work together for successful customer service.
Master the basics of cost per ticket: grasp its meaning and the key elements involved.
Learn more about the primary and secondary drivers governing cost per ticket.
Discover how cognitive technology helps you minimize cost per ticket without compromising on CSAT.