It’s important for support organizations to stay on top of their game and offer proactive customer service. For that, they cannot overlook two fundamental metrics of customer support, i.e., CSAT and the time taken to resolve.
While CSAT is getting the due recognition it deserves, not many companies focus on the time taken to resolve a customer query. That needs to change.
This ebook explains how Mean Time to Resolve (MTTR) impacts your customer support game. It walks you through the basics of quantifying TTR and identifying areas of improvement to deliver better customer service. What’s more, you can also learn how cognitive technology brings down the TTR without impacting operational efficiencies.
Gain a firm understanding of the meaning and various elements that contribute to the time taken to resolve.
Know about the factors governing the metric & how to bring it down without negatively impacting CX.
Learn how cognitive technology helps you curtail the time taken to resolve without compromising on CSAT.
