Millennials want solutions to their problems in the most effortless and fastest way possible. And the first place they go for finding their answers when stuck is your support community. Hence, support communities which have been successful in bringing down support costs and increasing case deflection have achieved it through ‘self-service’.

In this eBook, we will show you how via ‘self-service’ you can achieve case deflection. Additionally, we will specify effective exercises and techniques to measure the results after the work you put in.

Key Takeaways

  • What is self-service
  • How to strategize your self-service plan
  • How to execute, measure & improve self-service
  • Tips & tricks to enhance self-service
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