Banking on Search Powered Bots to Augment CX Across Channels

Thanks to chatbots, every operational domain, including customer service, community engagement, social listening etc. is evolving at an unprecedented rate. Having said that, implementing traditional and multifarious standalone bots for each use case can have a detrimental impact on investment ROI and steal the opportune of customer service efficiency.

TSIA recognized SearchUnify’s chatbots as “best-of-breed” and there’s a good reason for that. Built on the foundation of unified cognitive search, SearchUnify’s unified approach to bots powers relevant and personalized results across multiple use cases - Virtual Agents to deflect customer support queries, ML-powered Agent Helper to augment agent productivity and lower turnaround time, AI-powered Community Helper to redefine community engagement and Social Helper to elevate social care and auto-respond based on social sentiment. This datasheet delves deep into their capabilities and how teaming up with NLP and ML makes them a gold dust for business operations.