With cognitive technology at the core, SearchUnify fuels unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to augment different enterprise personas and powers multiple next-gen applications for customer support.
The complete suite of these futuristic apps - Intelligent Chatbots, Agent Helper, KCS Enabler, Community Helper and Escalation Predictor - elevate the customer support and experience and have been recognized as "a best in breed" and "next-gen" by industry bodies including TSIA and Forrester. They elevate the experience of customers, agents, community managers, knowledge workers, and support managers. This datasheet delves deep into their capabilities and highlights the role of these applications in augmenting agent productivity and streamlining service delivery.
How the underlying cognitive core powers multiple futuristic support applications
SearchUnify’s complete suite of support applications for multiple use cases
How each of these applications helps lower AHT, MTTR and boost support efficiency