The top three business outcomes connected to online communities are customer retention, lower support costs and innovation. What if, with one simple addition, you could fuel all these and turn your online community into a case deflection engine?
Cognitive search takes engagement and UX on your Khoros community to a whole new level. It delivers highly relevant and personalized results, treating each commenter as a special person. To top it off, a cognitive engine digs up rich insights from user interactions on your community. Download this datasheet to know more.
Engage customers by allowing access to relevant information from different content sources
Infuse personalization into every search result with powerful and self-learning AI algorithms
Present contextual ads alongside search results for chosen keywords to drive conversions and sales