AI for Every Step of the Customer Life Cycle

From case deflection to case resolution, leverage the power of AI to delight your customers at every step of their journey.


AI for Onboarding

Empower beginners to find answers to L1 queries on their own with intelligent navigation and omni-channel chatbots that provide a seamless transition.


AI for Nurturing

Leverage AI to understand query context, deliver relevant results, personalized recommendations and identify content gaps with smart analytics.


AI for Retention

Empower agents with insights into a customer’s journey, easy access to information and ML-driven auto-population for faster and personalized responses.

Zuora Redefines Discovery And Elevates Engagement On Its Online Community With SearchUnify

quote As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.
Lana Lee Lana Lee Senior Manager & Strategist,
Zuora Community
SearchUnify’s AI-powered search technology offers everything you need to enable successful self-service and more. It provides highly relevant and personalized search results for customer support channels, and its chatbot, Sarah.