VP & Principal Analyst,
Customer expectations are higher than ever and they value experience above everything else, especially when it comes to customer support. They expect brands to be proactive and provide a clear, personalized, & relevant answer even before they ask a question. Fortunately, AI can lend a helping hand.
A cognitive search engine incorporates AI’s building blocks like machine learning and natural language processing (NLP) that help you ingrain relevance in every interaction.
Watch this webinar as Mike Gualtieri, VP & Principal Analyst at Forrester, and Alok Ramsisaria, CEO, SearchUnify talk about: