As businesses are becoming more and more data-driven, knowledge has become an important asset for any organization. And since the knowledge in a firm is collected in multiple applications & repositories, it makes sense to have a cognitive search in place. The adoption of unified search has risen from a mere 7% to 19% from 2018-19 according to a survey by TSIA. However, only investing in this technology is not enough; you need to have a well-thought-out strategy around the cognitive search solution to make the most of it. This ebook talks about the best practices - or secrets that no vendor tells you - before and after adopting and implementing search in your organization in order to make the most of it.
Best practices to follow before and after implementing search
Leveraging search as the underlying technology and building apps on top of it
Using support agents’ feedback and input to improve self-service strategy