date icon June 23, 2021
date icon 10 AM PST

Online communities have emerged as powerful channels to engage with customers across the buyer lifecycle. Customers, employees, and partners leverage communities to access content that help them discover, explore, and engage with brands.

Flexera, a leading SaaS-based IT management solution enterprise, is one of the few organizations that has not only turned their online community into a flywheel for continued success, but is leveraging this online center of excellence to improve product adoption & customer onboarding, promote thought leadership, and accelerate brand advocacy and customer networking.

How you may ask? Watch our on-demand webinar, where Todd Nilson, Online Community Strategist and Founder, Clocktower Advisors, and Austin Grimes, Senior Community Manager, Flexera discussed proven strategies on building customer community.

Together, they explored:

  • The role of online communities in driving customer engagement and loyalty
  • The strategic value of investing in cognitive technology for online communities
  • How Flexera leveraged intelligent community search to achieve a whopping 31% cumulative case deflection and 40% self-service conversion

Who’s it for?

  • Community Managers, Community Management Specialists, Community Strategists, Director/ Sr. Director - Customer Service