Author and Customer Success & Support Consultant
Regional Sales Manager and Global Support SME
Escalations are costly and contribute to customer churn. The good news is that you can minimize your cost and customer risks by automating and streamlining your case management processes, freeing your support managers to focus on strategic initiatives and allowing support agents to deliver quality support without interruptions.
Join Francoise Tourniaire, Author and Customer Success & Support Consultant, FT Works and Brian Corcoran, Regional Sales Manager and Global Support SME, SearchUnify as they discuss: