Surveys indicate that customers are adopting newer channels to contact companies. This has motivated companies to invest in the latest tech to facilitate great experience across different channels. But is it great enough?

A lot of organizations end up hurting their customers’ experience with siloed tech stacks. As a result, customers have to repeat their issues to the agents, thus leading to a bad deja vu.

Companies can combat this challenge with Salesforce and SearchUnify. Download the free copy of Salesforce’s quarterly magazine, The Exchange, to know more and get your hands on an exclusive interview with the brains behind SearchUnify, Vishal Sharma.