ON-DEMAND SESSION
Artificial Intelligence for Online Communities
The past, the present and the future of AI Adoption
Our Panelists
Thursday, July 2nd
ON-DEMAND SESSION
The past, the present and the future of AI Adoption
A latest report from IDC says that spending on AI technologies will grow to US$97.9 billion in 2023 — more than two and a half times the spending level of 2019. Almost a $100 billion industry. There is no iota of doubt that AI is set to accelerate digital transformation across every operational domain and it's pretty safe to assume that a lot of these spends will be directed towards improving the online community users’ discovery and support experiences.
From powering hyper-personalized discovery experiences, fueling applications like chatbots for contextual user conversations to augmenting community champions with community management automation, online communities are all poised to witness the AI adoption. But what are the driving forces spearheading AI adoption and key starting points to consider for early adopters? This panel discussion featuring Dave Evans, Mikhail Opletaye, Venessa Paech and Vishal Sharma shines light on some insightful themes including:
VP, Social Strategy,
Khoros
As a VP within the Khoros Marketing Team, Dave is responsible for the acceptance and adoption of messaging and analytics products. With a ton of experience in social media, collaborative technology, customer service, operations and marketing strategy, Dave currently leads the product innovation at Khoros and has shaped real-time insights on customer and social communities to architect technological development.
VP, Applied Research,
Higher Logic
As Vice President, Applied Research, Mikhail spearheads the adoption of next-gen tech including AI and ML for Higher Logic customers. He possesses years of experience leading enterprise marketing automation, software engineering, and technical integration operations.
Online Community Strategist & Founder,
PeerSense
Venessa Paech, Founder & Chief Consultant, PeerSense, is an internationally regarded online community strategist with over 20 years experience building community online. She works closely with industry, government and researchers to grow the reach and impact of digital community management practice and co-founded Australian Community Managers (ACM), the network organisation for community building professionals in Australia.
Chief Technology Officer,
SearchUnify
Vishal Sharma is the CTO of SearchUnify. He has more than a decade of experience in developing & deploying enterprise search solutions, optimizing CRM systems, and developing online communities. Having worked with stakeholders ranging from CTOs to VPs of customer success to community managers, he brings a unique perspective on the impact of cognitive search across all verticals of business.