Enterprises all over the globe are using chatbots to provide 24*7 customer support for queries that do not require a specialized agent. Conventional chatbots have been known to rely on scripts to guide them through a conversation. With recent developments in AI and NLP, chatbots have become virtual assistants that can understand the context of each query to deliver relevant results. They can search for content across your enterprise from disparate sources and map out a customer’s journey to boost personalization. Read this eBook to find out why your business needs a chatbot built on AI-powered search to transform customer experience.