Enterprises all over the globe are using chatbots to provide 24*7 customer support for queries that do not require a specialized agent. Conventional chatbots have been known to rely on scripts to guide them through a conversation. With recent developments in AI and NLP, chatbots have become virtual assistants that can understand the context of each query to deliver relevant results. AI-powered chatbots can search for content across your enterprise from disparate sources and map out a customer’s journey to boost personalization. Read this eBook to find out why your business needs a chatbot built on AI-powered search to transform customer experience.

Key Takeaways


Role of Chatbots in Customer Support

Why your business needs a chatbot to talk to customers


Fundamentals of Search-Powered Chatbots

What makes a search-powered chatbot better than traditional bots


How Search-Powered Chatbots are Winning the CX Game

Why chatbots that leverage search insights are smarter