According to the Enterprise Search & Findability Survey, over 90% organizations could not make the right information accessible to their users. With the databases growing, and data remaining unstructured, it is challenging to land the right information always.
SearchUnify, an AI-driven enterprise search solution, indexes disparate content repositories, makes relevant content easily discoverable (on online communities, sites, customer portals, service consoles) and provides advanced insights into user search behavior, content usability, and content gaps – all while self-learning to personalize and keep responses within the context and ensuring the security of the enterprise data. Its AI powers relevant search results for customers across verticals including high-tech, e-commerce, banking, insurance, pharmaceuticals and education. Read this datasheet to know more!
Integrate securely and search information across digital platforms like communities, support, CMS etc
Provide users with personalized results depending on their role, access permissions & search behavior
Rich insights into what users are looking for, key KPI’s like case deflection, top conversions for better decisions