Every year, forward-thinking leaders, like you, start predicting what's next in the realm of customer support.
Stepping into 2024, many businesses are reinventing the wheel amid adverse economic environment, continuous technological advancements, and ever-evolving customer expectations. As a customer support leader, your end goal remains the same: delivering exemplary support experience.
In light of this, we’ve separated the wheat from the chaff and compiled the top 8 customer support trends to help you achieve ultimate success. Download the eBook now!
VP, Social Strategy,
Khoros
As a VP within the Khoros Marketing Team, Dave is responsible for the acceptance and adoption of messaging and analytics products. With a ton of experience in social media, collaborative technology, customer service, operations and marketing strategy, Dave currently leads the product innovation at Khoros and has shaped real-time insights on customer and social communities to architect technological development.
VP, Applied Research,
Higher Logic
As Vice President, Applied Research, Mikhail spearheads the adoption of next-gen tech including AI and ML for Higher Logic customers. He possesses years of experience leading enterprise marketing automation, software engineering, and technical integration operations.
Online Community Strategist & Founder,
PeerSense
Venessa Paech, Founder & Chief Consultant, PeerSense, is an internationally regarded online community strategist with over 20 years experience building community online. She works closely with industry, government and researchers to grow the reach and impact of digital community management practice and co-founded Australian Community Managers (ACM), the network organisation for community building professionals in Australia.
Chief Technology Officer,
SearchUnify
Vishal Sharma is the CTO of SearchUnify. He has more than a decade of experience in developing & deploying enterprise search solutions, optimizing CRM systems, and developing online communities. Having worked with stakeholders ranging from CTOs to VPs of customer success to community managers, he brings a unique perspective on the impact of cognitive search across all verticals of business.