Booth No. 13
October 15 - 17, 2018
ARIA Resort & Casino, Las Vegas
Waltz Into the Era of Cognitive Search & Deep Analytics
Enhance support the smart way and drive KCS & CSAT faster than you had ever imagined!
Booth No. 13
October 15 - 17, 2018
ARIA Resort & Casino, Las Vegas
Meet us at TSW 2018!
Thank you for submitting your request. We will get in touch with you shortly.
[Session] Growing Support and Supporting Growth
October 16, Tuesday | 12:30 PM
Patricia Lughezzani
GVP - Customer Support & Advocacy
Marketo
Patricia leveraged her international business experience to facilitate the firm’s rapid growth. She carries over 20 years of experience in building & optimizing organizations.
Giri Iyer
SVP - Customer Support & Success
Rubrik
Giri has over two decades of experience in customer-facing functions and has been a part of five successful IPOs. His forte lies in managing and developing multi-level technical support.
Alok Ramsisaria
CEO
Grazitti Interactive
Alok has over 25 years of marketing, technology, and consulting experience under his belt. His niche lies in helping achieve marketing, sales, and support outcomes that drive customer success to help grow the firm exponentially.
SearchUnify for Salesforce
Community Cloud
Drive self-service success by providing the most relevant information to your lightning community users, effortlessly
View Infographic
SearchUnify for Salesforce
Service Cloud
Empower your support engineers to resolve customer queries faster without having to leave the service console
View Infographic
SearchUnify for Salesforce
Platform
Improve employee productivity by making the intranet a go-to place for discovering new information and getting tasks done
Power of AI Search meets Salesforce
Enhance case deflection and augment agent efficiency by providing pertinent results to your customers, partners and employees
One Organization, One Repository
One Organization, One Repository
Built-in connectors for a slew of enterprise platforms ensure every piece of information is instantly available, paving way for higher CSAT and faster case resolution
+
Why SearchUnify ?
Easy Deployment & Effortless
Management
Go live within minutes not months – faster than all comparable solutions – leveraging inbuilt connectors, quick UI setup and user-friendly console.
Simplified Support
Process
Revolutionize accessing relevant information from multiple sources and sharing it with customers while never leaving the CRM service console.
Cutting Edge AI
Technology
Deliver personalized, relevant search results by leveraging comprehensive optimization techniques and improve search experience by using user-centric analytics.
Our Customers Love Us
The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.
As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.
Features
Channel For Product Insights
Get insights from users for feature enhancements and areas of improvement for products.
Auto Classification
Get your unstructured information categorized, structured, and accessible regardless of the source it’s residing in.
Result Optimization
Drive content engagement by manually boosting results for the most relevant content pieces to increase their ranking in the search results.
Intelligent Search Reporting
Subscribe and view reports for search queries across different regions, top conversions, queries driving minimal search results, content usage, and performance.
BOT Substitute Technology
Empower your support engineers with the most relevant responses while keeping the human factor in customer interactions - increasing efficiency and satisfaction.
Out Of The Box Integration
Securely integrate sites, Communities (Salesforce ®, Lithium, Jive, SharePoint), CMS (Drupal, WordPress), Content Solutions (MadCap, MindTouch), and Support (Service Cloud, Zendesk).
