SearchUnify helps Rubrik Amp Up Case Deflection by Bridging Content Gaps
For Rubrik, one of the fastest growing SaaS companies ever, it was a challenge to efficiently scale their support at such a rapid pace. On top of that, the swiftly growing employee base called for streamlined and time-efficient knowledge transfer sessions with easy access to internal information for all employees. With SearchUnify, Rubrik was able to leverage key usage insights that helped them create a seamless self-service experience for their customers. Support executives, employees and users can now retrieve information from multiple sources without having to navigate heaps of content repositories.
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Why SearchUnify ?
Easy Deployment & Effortless Management
Go live within minutes not months – faster than all comparable solutions – leveraging inbuilt connectors, quick UI setup and user-friendly console.
Simplified Support Process
Revolutionize accessing relevant information from multiple sources and sharing it with customers while never leaving the CRM service console.
Cutting Edge AI Technology
Deliver personalized, relevant search results by leveraging comprehensive optimization techniques and improve search experience by using user-centric analytics.
What Rubrik Said
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.
Giri Iyer, SVP - Global Customer Support and Success